I'm in a fucking bad mood
I should be in a good mood, but I'm not.
This afternoon i went on ebay to see if I'd won an auction for an 1849 groat. I did. Yay.
So, I go to pay for it via PayPal and the site won't let me. I'm told that my credit card isn't "verified." I call customer service and after about 10 minutes of menu-tree hell I get some stereotypical dink in India on the line to help me.
He tells me my card is unverified and that I needed to input a 4-digit PIN to verify the card. Where was this PIN? On my credit card statement from about 6 months back.
"But if you charged $1.95 on my credit card, then isn't that verification that it's a legitimate card?"
Him: "no. You need to input the 4-digit PIN from your statement to verify the card."
"You have a record of receiving payment from me right?"
"So, verify my card."
"We can't verify your card unless you input the 4-digit PIN from your statement."
"Fine. Give me the number and I'll type it in."
Him: "I can't give you the number."
"I don't have the number."
"You must have the number. Otherwise, how will you know if I've entered the correct PIN?"
"I don't have the number. You need to input the 4-digit PIN from your credit card statement to verify the card."
After about 15 minutes of me trying to get this guy to at least acknowledge how ridiculous a system this is -- especially since they've already taken my money and despite having a record of taking my money they still have no way to activate my account -- I tell Patel to go fuck himself.
I then call my credit card company. Same phone-tree hell, eventually get a customer service rep to look up my old statement so I can get that fucking 4-digit number.
He finds it, I enter it into the PayPal account.
I thank the credit card guy, who then "for my convenience" tries to enroll me in some bullshit Identity Theft Protection Program. I say no thanks. He then says, "Well, let me get the enrollment process started and if you aren't satisfied, you can cancel at any time." No thanks, I say. You've already been helpful. "Not a problem, Mr. Smith," he replies, "So now all we need to do is finish this enrollment process...."
I hang up.
If I dealt with my clients this way, I wouldn't have a job -- or clients. Why can everybody else get away with this horseshit? Customer Service should be this:
"Hi. I have an issue that needs to be Resolved."
"Have A Nice Day."